12-Piece Dinner Set | Yvonne

The cost of delivery to starts at £3.50 and is determined by the weight of the goods ordered. Delivery options and charges are clearly displayed before you confirm your order.

We offer free standard delivery on all orders over £150.

Standard Delivery  –  3 to 5 business days  –   £3.50 - £10.00

Express Delivery  –  1 to 3 business days  –   £5.70 - £13.70

Orders are dispatched from Monday to Friday. On some orders a signature will be required on delivery and if for any reason an item cannot be delivered, a card will be left at the at the delivery address and the package will be returned to the local depot for collection or redelivery. Any items not collected from Royal Mail Depot within 18 days or not delivered by a courier after three attempts, will be returned to us and you may be liable for re-delivery charges.

Delivery time frames are between 1 and 5 days of dispatching your order. Please note that delivery timings may be affected due to increased demand during busy periods. If you do not receive your order within this time frame please contact us.

We ship to United Kingdom only.

Defective and Damaged Items
If you have received a defective item, please contact us within 24 hours of delivery to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

Returns
We are happy to issue a refund (minus delivery charges) for unused and unmarked goods in their original packaging. All items must be returned up to 14 days after delivery. We strongly recommend that you retain your receipt from the Post Office or courier until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods. Return postage will be at your own cost unless the item is faulty. Return shipping costs are calculated using the lowest available shipping costs.

No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage.

To return your item via Royal Mail or courier please ensure the following:

• Include a note regarding your order number/name/details.
• The item must be repacked in the same condition as it was received.
• Attach a return address note in your return parcel.
• You will then need to return the package to a Post Office counter/courier.
• Please note the cost of the return is the customer responsibility.
• Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.

Alternatively, if you live near Belfast you can contact us to arrange a return of your order in person by simply taking a print-out of your order confirmation and the product you wish to return.

For further information please contact us.