Is the porcelain dinnerware dishwasher and microwave safe?
All porcelain dinnerware is dishwasher and microwave safe, with the exception of dinnerware with decorative metal such as gold or platinum. Please refer to our Care & Use page for detailed information.
Can you ship internationally?
We only ship to United Kingdom.
What methods of payments do you accept?
The payment pages used at Diamond Fine Porcelain are secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: Mastercard, VISA, VISA Debit, Apple Pay, Google Pay, PayPal and Shop Pay.
Can I change or cancel my order?
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please email us and include details of your order number and order date.
If your order has already been dispatched or delivered, then you will need to follow our Returns procedure in the event of any unwanted products.
What should I to do if I received a faulty item?
We aim to resolve any issues with faulty items as soon as we can within office hours but we need you to email us of any faults as soon as you discover them so that we can resolve the issue for you.
Which courier companies do you typically work with?
We use a variety of different couriers depending on the delivery destination and size of package but the most used are:
Royal Mail
, Evri, Yodel
and DPD.
What if my parcel is lost, will I get reimbursed?
If you have not received your order, we will need to conduct a full investigation with our couriers to confirm that your parcel has not been delivered. Once we confirm this, we can either issue a refund or re-dispatch your order (subject to stock availability).