Terms & Conditions

Delivery Information

The cost of delivery to mainland UK starts at £2.80 and is determined by the weight of the goods ordered. Shipping options and charges are clearly displayed before you confirm your order.

Orders are dispatched from Monday to Friday and are sent by Royal Mail, Hermes or DPD. Orders sent by Hermes and DPD are given a tracking number. On some orders a signature will be required on delivery and if for any reason an item cannot be delivered, a card will be left at the at the delivery address and the package will be returned to the local depot for collection or redelivery. Any items not collected from Royal Mail Depot within 18 days or not delivered by Hermes after three attempts, will be returned to us and you may be liable for re-delivery charges.

Delivery time frames are between 2 and 5 days of dispatching your order. Please note that delivery timings may be affected due to increased demand during busy periods. If you do not receive your order within this time frame please contact us.

We can only ship to United Kingdom Mainland, Northern Ireland and the Republic of Ireland at the moment.

The price of the products and delivery charges may be modified without prior notice. However, you will be charged the price listed when you placed your order.

Payment

The payment pages used at Diamond Fine Porcelain are secure and you can safely enter your card details to pay for your order. We accept the following methods of payment: Mastercard, VISA, VISA Debit and PayPal.

Cancellation and Returns Policy

We are happy to issue a refund (minus delivery charges) for unused and unmarked goods in their original packaging. All Items must be returned with the sales invoice up to 14 days after delivery. We strongly recommend that you retain your receipt from the Post Office or courier until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods. Return postage will be at your own cost unless the item is faulty. Return shipping costs are calculated using the lowest available shipping costs.

No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage.

To return your item via Royal Mail or courier please ensure the following:

  • Include a note regarding your order number/name/details.
  • The item must be repacked in the same condition as it was received.
  • Attach a return address note in your return parcel.
  • You will then need to return the package to a Post Office counter/ courier.
  • Please note the cost of the return is the customer responsibility.
  • Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.

Alternatively, if you live near Belfast you can contact us to arrange a return of your order in person by simply taking a print-out of your order confirmation and the product you wish to return.

For further information please contact us.

Use of Promotional Codes Terms and Conditions

Promotional codes can only be redeemed online at diamondfineporcelain.co.uk. Promotional codes cannot be used in conjunction with any other promotional code. Any refunds made will take into account the discount given on your original order. Promotional codes cannot be sold or exchanged for cash.

Complaints

If you have a complaint, please contact us. Alternatively you can ring us or write to us at the address given below. We will do our best to resolve your query as speedily as possible, and will in any event contact you to acknowledge it within 5 working days.

We monitor our complaints procedures to ensure that they are fair and effective. But please let us know if you are not happy with the results.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at

Diamond Fine Porcelain
6 Lewis Mews
Belfast
BT4 1FY
Northern Ireland